CUSTOMER COMMENT CODES
Marine Propulsion Systems Division (MPS) has revised the customer comment codes to assist our Quality Assurance Department. This change will help MPS identify and correct any problem areas in a timely manner. New numbers have been assigned to these codes. We now have fewer codes, which will make your selection easier.
These comment codes are to be used to describe the condition of the failing part number used on the claim. Choose the comment code from the list that is best suited for the failure.
Shipping/Packaging
210 - Missing part in package
211 - Wrong part in package
212 - Damaged in shipment
Shipping/Packaging
210 - Missing part in package
211 - Wrong part in package
212 - Damaged in shipment
General
208 - Missing part on engine
209 - Wrong part on engine
213 - Grounded/Shorted
214 - Open circuit
215 - Burned
216 - High output
217 - No/Low output
218 - Warning malfunction
219 - Erratic/Intermittent
220 - Adjustment
221 - Foreign material
222 - Noisy
223 - Mis-machined
224 - Mis-assembled
225 - Tight/Sticking
226 - Kinked/Bent
227 - Seized/Scuffed
228 - Restricted
229 - Pinched
230 - Fractured/Broken
231 - Split
232 - Stripped
233 - Loose
234 - Leaking
235 - Cut
236 - Deformed/Warped
237 - Rounded
238 - Software Revision
239 - Field Campaign
