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To our Crowley Marine Community,
We hope this message finds you well. We have some important news to share regarding an upcoming system migration at Crowley Marine.
WHAT'S HAPPENING?
In just two weeks, we are beginning a process towards a new and improved system. Think of it as essential maintenance and upgrading the engine of our ship.
We've chosen the winter period for this transition to ensure minimal disruption for our customers.
WHAT TO EXPECT
During this transition, there may be some temporary inconveniences as we fine-tune our systems.
Possible Minor Glitches and Website Slowness
It’s possible that during this transition, you may encounter occasional slowdowns or minor glitches when using our website.
Possible Shipping Delays
During our system migration, there may be temporary shipping delays. We apologize for any inconvenience this may cause and assure you that we're working to minimize disruptions.
Enhancements to Your Personal Account
You might notice changes in the user interface of your personal account, and old orders may temporarily disappear. Rest assured, your data is safe, and these changes are part of our improvement process.
Possible Password Update Required
We might also ask you to update your password for logging into your personal account. If necessary, we'll send you an email with detailed instructions.
To keep your data safe we recommend you to make sure that you got Password Reset Instructions from our official @crowleymarine.com email address.
Updates to Our Communication
Please be aware that emails from Crowley Marine may start looking slightly different as we update our systems. We want to ensure you stay informed and connected throughout this process.
WHAT'S CHANGING AND WHEN
We're making essential improvements to enhance your Crowley Marine experience, and we want to keep you informed every step of the way.
Phase 1: Product Updates Begin (Starting October 18th)
Website Impact: Expect temporary slowdowns and potential glitches.
Phase 2: Suzuki Products Lead the Way (Approximately November)
Account Changes: Personal accounts and the purchase process will be updated, including a new Cart User Interface.
Suzuki Focus: Initial changes will primarily impact Suzuki products.
Phase 3: BRP, Mercury, and Yamaha Products on Deck (Ongoing)
Ongoing Updates: We'll continue to roll out integration for other manufacturers, step by step.
We will keep you informed about all future updates and developments related to our system migration.
If you have any questions or concerns during this migration process, please do not hesitate to contact our dedicated support team. We are only a phone call, chat, or email away.
Thank you for being a valued member of the Crowley Marine community. We look forward to continuing to provide you with fast delivery on the best quality OEM products at competitive prices, all while offering exceptional customer service.