Sections:
Checking Your Order Status
The status of your order can be checked through our website by logging in to https://shop.crowleymarine.com/web/login using the account you created at the time of purchase. If you checked out as a Guest, you can check the status of your order by contacting our Support team. You can reach us by e-mail at Support@Crowleymarine.com, or by calling us at +1 (303) 355-3355.
For Registered Account Users:
If you do have a registered account with us, you can click on Sale Orders on the Documents drop down menu that is visible after you log in:
You can find this menu by clicking on your name on the upper right corner, and My Account next in your account portal.
Doing so will show you a list of all of your existing orders that you have placed with Crowley Marine. You can click on the Sales Order Number to see specific details on your order such as the part numbers on your order, shipping method chosen, and the current status of your parts.
Example of what the Sales Orders list looks like in your account portal.
You will notice a colored tag below Delivery Orders, this tag will indicate the current status of your package. If this tag shows Preparation, your order is still waiting to be packaged for shipment. If this tag shows Ready, your package is in the last stages of preparation, ready to be picked up by the carrier.
Example of what the tag will look like if your order is still waiting for parts to arrive from the manufacturer.
When to Expect My Order
OEM Parts Lead Time:
You can estimate how long your order will take before it's delivered by checking the status of your parts before you complete your purchase.
If all parts on your order are in stock, we will ship it out the same or the following day.
If one or more parts on your order are not in stock, we will wait until your order is complete so we can ship it in one package. If a part is available from the manufacturer, it will take 3-5 business days for us to receive it. If a part is backordered from the manufacturer, we will wait until it's available again to order. Unfortunately we cannot promise a solid date of arrival for backordered parts, but we can give you approximated estimates depending on the manufacturer. Please contact our Support team if you wish to get a more detailed estimate of how long your parts will take.
We can also split your orders into multiple shipments if you wish to receive some parts sooner. Please contact our Support team to perform this operation.