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Release notes: Nov 11th, 2020

added
updated

Sections:

  1. Documents sections numeration fixed
  2. New order & order items status logic
  3. Bulk Add upgrades
  4. Wrapping up

We are excited to announce some new updates, especially our revamped and highly demanded new order status functionality.

Dive in for more details!

Documents sections numeration fixed

The first update was the numbering of the sections on the articles on the website which were being displayed incorrectly.

Document sections summary skipping numbers

Which has now been fixed.

Document sections summary skipping numbers

New order & order items status logic

We have had some feedback about wrong or misleading status showing on orders and ordered items, in order to address this feedback we have rewritten our dedicated logic from scratch. Besides the new logic, we have also made changes to status tags.

We carefully studied all steps that parts go through from the manufacturer to our warehouse to your door and based on those studies we rethought our approach to product status detection.

Although we stock many parts in our inventory, sometimes we do have to order some parts directly from the manufacturer, we have updated the status of the parts to display this, as well as packed and shipped statuses.

Below are the updated status tags

  • Waiting on manufacturer - part is ordered from the manufacturer
  • Pending and Awaiting shipment - order is being processed
  • Shipped - order has been shipped
  • En route - order is on its way
  • Delivered - order has been delivered
  • Delivery exception - something went wrong with the delivery

Recently we have added the ability to request order cancellation right from Order History and individual order pages. The status of these requests are as follows

  • Cancellation requested - a request to cancel the order has been sent
  • Cancelled - order has been canceled

The overall order status logic was also reworked spending time modeling possible configuration of items status combination to show the most accurate and informative status.

Keep in mind these functionalities are new. If you see any glitches with the status of your order or individual items, please let us know by contacting support@crowleymarine.com.

Bulk Add upgrades

In addition to the previous updates, we have also updated our Bulk Add Items page, where you can easily paste a list of SKUs and quantities then quickly add them to the shopping cart without searching for each item individually.

One major update was for duplicate SKU, previously the quantities for repeat SKUs were not taken into account, the update now sum all the quantities of repeat SKUs.

Quantities summed up

When using the Bulk Add Items always double-check your basket and quantities before placing the order.

Wrapping up

Thanks to all our customer's feedback and suggestion in helping to improve the shopping experience for everyone here at Crowley Marine.

We have more surprises to come, so stay tuned!

Thanks for reading!