New order & order items status logic
We have had some feedback about wrong or misleading status showing on orders and ordered items, in order to address this feedback we have rewritten our dedicated logic from scratch. Besides the new logic, we have also made changes to status tags.
We carefully studied all steps that parts go through from the manufacturer to our warehouse to your door and based on those studies we rethought our approach to product status detection.
Although we stock many parts in our inventory, sometimes we do have to order some parts directly from the manufacturer, we have updated the status of the parts to display this, as well as packed and shipped statuses.
Below are the updated status tags
Waiting on manufacturer- part is ordered from the manufacturer
Awaiting shipment- order is being processed
Shipped- order has been shipped
En route- order is on its way
Delivered- order has been delivered
Delivery exception- something went wrong with the delivery
Recently we have added the ability to request order cancellation right from Order History and individual order pages. The status of these requests are as follows
Cancellation requested- a request to cancel the order has been sent
Cancelled- order has been canceled
The overall order status logic was also reworked spending time modeling possible configuration of items status combination to show the most accurate and informative status.
Keep in mind these functionalities are new. If you see any glitches with the status of your order or individual items, please let us know by contacting firstname.lastname@example.org.