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Crowley Marine: serving boaters for over 50 years
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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

2011 evenrude 90hp

Repair Difficulty:
Hard
Repair Time:
More than 4 hours
I still haven't gotten a response from Crowley about my missing part that cost me $500. Tracking #9405536895232830503453 order#598948 I'm still missing the vapor separator item # 5010818 Either find mine, send another, or refund me.
by Christopher
Problem fixed: You never sent me my $500 part and you charged me for it. Either find mine, send another, or refund me.
I still haven't gotten a response from Crowley about my missing part that cost me $500. Tracking #9405536895232830503453 order#598948 I'm still missi
ng the vapor separator item # 5010818 Either find mine, send another, or refund me.

Order Review

Repair Difficulty:
Easy
Repair Time:
30 to 60 mins
Great 👍 fast shipping
by Nilo

Order Review

Repair Difficulty:
Hard
Repair Time:
Less than 30 mins
by Jim

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I've ordered many parts from Crowley in the past with good service and prices. I placed my most recent order April 4th and I'm still ha img issues (May 12). I've traded emails with two customer service reps to no avail. I called and discussed my issues with customer service and after almost a month most of my parts shipped. When the parts arrived I found that O had received another customers order and not the part that I needed. I've called customer service twice and the best option I got was to purchase the part elsewhere. I requested a call from the warehouse manager and never heard anything. I posted a review on Google and had a Crowley rep reach out requesting I email him directly. I reached out to him and am still awaiting resolution.
by Eric

Force 85hp

Repair Difficulty:
Medium
Repair Time:
1 to 2 hours
I appreciate the folks that work there. I’ve had a few issues with shipping but they made it right. Parts received are perfect and work well for my old Force outboard.
by Wade
Problem fixed: Lower unit prop shaft needle bearings and seal
Pulled bearing carrier, removed old needle bearings and seal and pressed new ones in. Replaced bearing carrier.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I was short three parts on my order, after making the call the representative made it right and got it shipped expedited right out. Three parts were back ordered after showing they were in stock. In all wasn’t a bad experience just a little inconvenience.
by Pete

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Too bad. Diego knows why
by Richard

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Communication is fantastic, kept me up to date with back ordered parts and expected shipping fates
by newton

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered a single part. And I got sent the wrong part. I had to make two separate calls to get the return label emailed to me. And might have to make a third as I have still not gotten a tracking number or any sort of confirmation that I am being sent the correct part as I requested
by Daniel

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Excellent!
by Terry

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Yes easy to get product and shipped on time
by Billy

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Matthew

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Perfect customer support and rapid shipping of available parts once I agreed to drop the back ordered item. Everything fits and works great!
by Richard

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
super slow
by Alex

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Super dependable! Thanks!
by Jose

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Ricki

Mercury 9.9

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Great
by Gordon
Problem fixed: Primer Bulb shot
Didn’t know there was a back to the primer bulb assembly in the motor. Made sense once I took the old part off

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Excellent. Great exploded parts diagrams. My motors are saved as favorites. Point - click - order. Instant confirmation, fast delivery, great order tracking.
by Paul

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
never will I use you ever again. One star is way too much to rate you.
by arnie

Yamaha 115

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
The part was exactly what I needed. Took a long time to receive. Still waiting for other half of order to arrive
months ago by Lloyd