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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Shipping was disappointing due to the length of time to ship out from the warehouse due to COVID-19. Especially considering this was 2 .95 cent nylon washers.
by Dave

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Every order I have placed with Crowley marine took at least 2 weeks to get and have waited as long as 3 weeks for an item they claimed to have in stock. I won't be ordering anything from this company again.
by Eric

Yamaha

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Customer service was prompt regarding order inquiries but the order/part took 2 months delivery time. Crowley advertised a 3 to 5 day processing before shipping but delay after delay blamed on Yamaha. Other sites advertised a 30 day delay for the part that is why I chose Crowley but was mislead. Finally received the part and all is well.
by Walt

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Fast easy no hassle best by far To find those old engine parts Even when you are on the other side of the world Rated very highly no issues at all
by Brian

Mercury Optimax 150 2006 model

Repair Difficulty:
Medium
Repair Time:
1 to 2 hours
Got help with choosing right grease and ensuring partselection fit my motor. I am very satisfied customer.
by Donald
Problem fixed: Engine low water pressure and temperature high alarms
Rebuild water pump. It is medium difficulty for a single person and I could do it now in less than 2 hours. Learning where all bolts are hiding and ha
ving help to place lower unit back in place would make this an easy job instead of medium. Things I did right was ensure motor is in gear before removing lower unit, grease parts and shaft splines before replacing and built a quick u shaped plywood top on some legs to hold unit while rebuilding water pump.

Suzuki 115

Repair Difficulty:
Medium
Repair Time:
More than 4 hours
It took a little longer than normal to get my order but they let me know ahead it would take longer for the parts that were not in stock .All parts were correct and have been installed with no problems
by Frank
Problem fixed: Motor would not crank or run
First thing Suzuki motors are good motors my problem was due to a water problem due to faulty gas cap and water getting by sending unit gasket. I had
to replace low pressure and high pressure filters, low pressure fuel pump ,VST tank assembly and fuel injectors and fuel lines and outside fuel filter this was a costly repair I did the repair myself Take this advice keep a close watch on your fuel in gas tank check fuel filter at least every other trip and don't leave a full tank of gas just leave enough for a trip at the time . One other point if you leave your boat uncovered and you have a vented gas cap you may want to keep the cap covered. I hope this review will help someone

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by AJ

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I asked and paid for two day shipping. Got it in four days. Twice I talked them about reimbursing me for the 2 day shipping rate I paid with absolutely no response from them. P-poor customer service and, therefore, there will not be any further business from me.
by Mark

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very, Very, Very poor customer service. People lack knowledge and do not care about you as the customer.
by Terrel

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
very slow shipping
by Ramon

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Garbage haven’t received my package and still waiting on my refund
by Steven

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Dustin

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered one small in stock part and it was over two almost three weeks before I received. I will only order from again if Crowley is the only one with a part available
by Derek

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by John

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Super slow and deceitful!
by Stanley

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Slow and hard to get things No one got back with me or checked in with me on my orders
by Michael

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Product was on backorder from manufacturer and I received no updates on the order. Even if it was just a reminder of what was on backorder, I could have planned accordingly. Instead, I had to repeatedly ask for updates. Automating this should be trivial with today's technology.
by Ron

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Wide variety of products but not all parts offered are in stock. Slow shipping as i had to wait for them to order items before they shipped all in one shot. Also if ordering from Canada there will be duties so its really not worth buying from.
by Janko

Evinrude 30

Repair Difficulty:
Medium
Repair Time:
Less than 30 mins
Great
by chris

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
delay in shiping was blamed on covid but i got what i needed thanks for not shuting down form covid
by Tom