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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

Yamaha 70HP

Repair Difficulty:
Medium
Repair Time:
1 to 2 hours
Only receive half my order, filed a help ticket and no response yet.
by Aaron
Problem fixed: Needed new fuel pump and hoses and clamps.
Still waiting for parts.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
One item was missing in the order but it was quickly replace without questions. Good service.
by Steve

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Done 2 day shipping it took 2 weeks then got the wrong part called they found my part and shipped it /no I’m sorry are anything
by Jason

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by paul

Johnson 40hp

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered a part and you sent me the wrong part. I still have not heard back from anyone. I tried calling and sending multiple emails and have not yet received any response.
by Adam

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Look at my first estimated delivery time and look at when i received it i guess it would still be there if i hadnt called on the 17th day thennit was overnighted and i got it a week later no further comment i will not be ordering again
by Mike

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Good except that trolling motor case was in stock but decal had to be ordered through Mercury. This item could have been shipped at a much later date instead of waiting almost 4 more weeks for the case, which we needed for an upcoming fishing tournament, as the decal wasn't all that important.
by Robert

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very clear on status of ordering and and instock status. Met the the expectations they set on shipping time. The product was exactly as expected.
by James

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Paid for 2 day shipping and got like 3 weeks later
by Jacob

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
very quick shipping. much mahalo to crowley marine.
by bryce

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Excellent service . My item arrived 6 days after it was sent , that's from USA to Australia . and it was half the price . Thanks
by Peter

Yamaha 6hp

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Fredi

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Terrible. I have half of my parts, it’s been going on 2 months now. I can barely get in contact with anyone. You took my money and gave me half of my parts! I have a customer angrily waiting for their boat that is in pieces and I have no parts to reassemble it. Would absolutely never buy from Crowley Marine again.
by Elijah

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Disturbingly Poor. Ignored two emails from me and when I called i I was lied to. Hard to believe you are still in business. If you care to follow up on YOUR people my order was #424746. Spoke with a Joseph Meza in customer service, if he didn't lie about his name also.
by Gordon

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Charles David

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
They had to get some of my parts from their suppliers and it took a while to get, after contacting them they did what they could to get them to me. Easy website, good prices, will do business with them again
by Scott

Mercury 40 hp Bigfoot

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Fast shipping, cheapest deal .
by Jesus
Problem fixed: Fuel vapor cooler leaking
Easy fix 30 minutes removal. 15 minutes installation.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Order was placed with 3-5day shipping. Received email stating 1 item was being ordered from somewhere else and would add an additional 3-5 days. After 10 days I contacted them 3 times via email with no reply back. After disputing the charge on my credit card finally got an email that parts were delayed. Customer service was terrible.
by Kathleen

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Slow response slow shipping.
by Austin

Mercury 50hp

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Great!
by Kari
Problem fixed: Motor wasn’t peeing
Changed the water pump (which I’ve never done before) was pretty easy. Took about 20 minutes.