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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
They try to make it right, but by time the part number error was discovered. After two shipments. The part I needed was no longer available. Not sure if I will buy from Crowley again or not.
by Kenneth R

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very Good
by Thomas

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
We had an issue with the part shipped and they addressed it quickly and got the right part out. Will definitely be back!
by Lawrence

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
The wrong part was originally sent. I called and the error was corrected and the new part sent 2 day FedEx. Will use Crowley Marine in the future.
by Shelton

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
While I was not initially happy with the "kit" I purchased, Crowley Marine made it right in the end. I had ordered a kit that included 4 pieces, of which I only need one piece specifically. When I received the order, 2 of the 4 pieces was not in the package, one of which was the actual piece I needed. When I called to return it, they checked their warehouse and apparently, the remaining kits were all also missing 2 of 4 pieces. They allowed me to return the kit and quickly provided a new kit from a different vendor that provided all of the appropriate parts that it should have had. They were very apologetic and made every effort to ensure my satisfaction with how it was handled. VERY GOOD SERVICE. In this case, it wasn't their fault, their previous vendor just didn't provide what they should have been providing and they rectified it quickly. Thank you for your help CM!
by Jackie

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very, Very, Very poor customer service. People lack knowledge and do not care about you as the customer.
by Terrel

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Slow and hard to get things No one got back with me or checked in with me on my orders
by Michael

evinrude etec 115

Repair Difficulty:
Easy
Repair Time:
More than 4 hours
by Nikos
Problem fixed: piston seized in cylinder
i have a knocking noise from 65hours.my mechanic says to me was everything is ok..but no.the engine was knocking for 400 hours.....i teardown and cily
nder number four was seized

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Product was great. The order took 7 weeks to get. I understand because of the pandemic and supply chain but you should have been clear that it would take well over a month to receive. The boating season was over and my boat. In storage by the time I received my prop
by Dean

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Deadly ! Fast , efficient and the right parts
by Don

Evenrude 15hp

Repair Difficulty:
Hard
Repair Time:
1 to 2 hours
Thanks for the good service during the pandemic!
by Thomas
Problem fixed: No water flow, burned wiring
Removed old, damaged parts. Installed new parts from Crowley.

Yamaha 6 hp

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Steve

Mercury 75 hp

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Part said 3-5 business days as soon as I ordered it went to 5-8 days then in reality it took six weeks I ended up taking my boat in to the marina,
by Robert

Order Review

Repair Difficulty:
Easy
Repair Time:
30 to 60 mins
by DAVID

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Raymond

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
they just dont seem to be able to come through anymore, COVID is no excuse. I suspect greed and poor management.
by jeffrey

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
great
by Jeff

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Great prices and fast shipping at Crowley Marine! Highly recommended!
by michael

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Horrid - paid 30 dollars for next day air shipping. Was told it should be at my shop in 2 days. Called after a week - Crowley marine has no idea where the part is or when it will ship. 2-weeks, no parts, no response......crickets...
by JOE

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by BRYAN