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Crowley Marine: serving boaters for over 50 years Crowley Marine: serving boaters for over 50 years
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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

115 HP Mercury Outboard

Repair Difficulty:
Medium
Repair Time:
1 to 2 hours
by Jeffery
Problem fixed:
Took nearly 3 weeks for my order to arrive. To make matters worse they sent me the wrong water pump impeller (packing slip was correct but part was no
t). Support is very slow to respond also. Don't they understand that the boating season in Michigan is short?

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Ordered Part on line for my out board motor. Part arrived on time packed in a box with lots of paper to prevent damage in shipping. Yes I will order parts in the future from Crowley. Good job.
by Alexander

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Not good. Paid for 2day shipping and they took 6 days to get it to me. Took 4 day s to pack. Then when it arrived, half the parts were not in the package. Email got answered a week later. Don’t know why I would ever order from or recommend in the future. Terrible first time experience. Since packing is a delayed they could have upgraded me to 1 day and or refund my shipping cost. There should have been a message stating how long it’s taking to ship.
by Joey

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Order has not been received, just a coiled wire was in the box. Have sent a message, no reply. Received. Please credit my card.
by Robert

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
7 weeks and I still do not have my parts. I had to call twice to get a partial shipment. Now I call for the status or cancel the last part - and they are so backed up they don’t even take phone calls!!!
by Frank

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I was told upfront that shipping would take longer because of Covid and if I needed the parts ASAP they couldn't supply them that fast. When the shipment came it was 1 part short, CS took care of that without a hassle and is sending the missing part to me. Being upfront about the shipping delay, and immediately taking care of a missing part of the order, tells me this is a very reputable company to do business with, I would buy from them in the future without hesitation
by Carl

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
It took over two weeks to get my order and calls and emails were not responded to. Finally got my order but not in the three or four days as indicated.
by wayne

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
store was great all on track but only received part of my order still waiting on 3 coils.
by davin

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
No complaints all vital parts were a available and received quickly. Some assorted non critical parts were back ordered and delayed due to COVID. Great experience overall. My only Parts place.
by Cory

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Poor... partial order filled, one part sent to tennesee(I'm in MA)...person who received called me but Crowley still had product listed as "in process...not shipped yet" and one part still waiting on 3 weeks later. I know this will not be a public viewed review...but the input really needs to be reviewed by managment...a less understanding customer would blast social media with this experience.
by brendan

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Price is fair, service is fine, but reported stock is not accurate making for slow delivery
by Todd

Mercury 3.3 and 25 hp 2-cycle motors

Repair Difficulty:
Medium
Repair Time:
2 to 4 hours
the website is easy enough to use and the part number update or cross-reference works great, where other suppliers would list as not available.
months ago by Russ

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered parts online and paid for express shipping. I took my over 1 1/2 months to get my order. Customer service was very unresponsive to emails and no phone calls were being taken. Finally I received my order and I didn’t get everything. I will not buy from Crowley again...
by Randy

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Michael

Johnson 25 hp

Repair Difficulty:
Medium
Repair Time:
30 to 60 mins
The part that I ordered was shown as being in stock but it has been over a week and the part has not shipped. I sent an email to Support which was and received no reply after 3 days. I will have to find another company to do business with because this does not work for my needs and the needs of those I serve.
months ago by Jonathan

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Delivery delayed because of back order for one item. I did inquire when the parts will be shipped but not told that back ordered items arrival will be June. I requested partial delivery for extra overnight shipping was charged but parts not shipped out as promised. Again follow up and finally available parts where shipped. Still no detail on the back order. Order was placed April 23rd. Please cancel back ordered part. thank you.
by Marcel

Merc 300

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I have used your parts service many times with great success. Recently your warehouse/delivery service has been horrible. Even after confirming that my parts were there they didn't ship for almost 2 weeks. Then I payed for overnight shipping and you still screwed it up. I hate to say it to you but I do look elsewhere for parts now.
months ago by Jonathan

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Parts took over a month to get to me.
by Zachary
Problem fixed:
Over a month to get one part of the order. Still waiting on the other part going on two months now. Communication not good with me on what was going o
n.

2001 Suzuki df 90

Repair Difficulty:
Medium
Repair Time:
2 to 4 hours
Fast, sweet, one stop shopping. These guys don't screw around! Got the parts I needed with no hassles.
months ago by Charlie
Problem fixed: Noticed my skiff leaving an almost undectectable oil sheen while trolling.
Hardest part was safely supporting the engine while I split the motor bracket. Solved that by renting a cherry picker for the day. Blown O-ring was th
e culprit. Back on the water, saved a ton of $$ by doing it myself. Life is good!

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
never will I use you ever again. One star is way too much to rate you.
by arnie