Latest Repair Stories and Reviews

0 days ago by Jeffery

Ordered Part on line for my out board motor. Part arrived on time packed in a box with lots of paper to prevent damage in shipping. Yes I will order parts in the future from Crowley. Good job.

1 days ago by Alexander

Not good. Paid for 2day shipping and they took 6 days to get it to me. Took 4 day s to pack. Then when it arrived, half the parts were not in the package. Email got answered a week later. Don’t know why I would ever order from or recommend in the future. Terrible first time experience. Since packing is a delayed they could have upgraded me to 1 day and or refund my shipping cost. There should have been a message stating how long it’s taking to ship.

2 days ago by Joey

Order has not been received, just a coiled wire was in the box. Have sent a message, no reply. Received. Please credit my card.

6 days ago by Robert

7 weeks and I still do not have my parts. I had to call twice to get a partial shipment. Now I call for the status or cancel the last part - and they are so backed up they don’t even take phone calls!!!

8 days ago by Frank

I was told upfront that shipping would take longer because of Covid and if I needed the parts ASAP they couldn't supply them that fast. When the shipment came it was 1 part short, CS took care of that without a hassle and is sending the missing part to me. Being upfront about the shipping delay, and immediately taking care of a missing part of the order, tells me this is a very reputable company to do business with, I would buy from them in the future without hesitation

8 days ago by Carl

It took over two weeks to get my order and calls and emails were not responded to. Finally got my order but not in the three or four days as indicated.

10 days ago by wayne

store was great all on track but only received part of my order still waiting on 3 coils.

12 days ago by davin

No complaints all vital parts were a available and received quickly. Some assorted non critical parts were back ordered and delayed due to COVID. Great experience overall. My only Parts place.

13 days ago by Cory

Poor... partial order filled, one part sent to tennesee(I'm in MA)...person who received called me but Crowley still had product listed as "in process...not shipped yet" and one part still waiting on 3 weeks later. I know this will not be a public viewed review...but the input really needs to be reviewed by managment...a less understanding customer would blast social media with this experience.

13 days ago by brendan

Price is fair, service is fine, but reported stock is not accurate making for slow delivery

by Todd

the website is easy enough to use and the part number update or cross-reference works great, where other suppliers would list as not available.

months ago by Russ

I ordered parts online and paid for express shipping. I took my over 1 1/2 months to get my order. Customer service was very unresponsive to emails and no phone calls were being taken. Finally I received my order and I didn’t get everything. I will not buy from Crowley again...

by Randy

by Michael

The part that I ordered was shown as being in stock but it has been over a week and the part has not shipped. I sent an email to Support which was and received no reply after 3 days. I will have to find another company to do business with because this does not work for my needs and the needs of those I serve.

months ago by Jonathan

Delivery delayed because of back order for one item. I did inquire when the parts will be shipped but not told that back ordered items arrival will be June. I requested partial delivery for extra overnight shipping was charged but parts not shipped out as promised. Again follow up and finally available parts where shipped. Still no detail on the back order. Order was placed April 23rd. Please cancel back ordered part. thank you.

by Marcel

I have used your parts service many times with great success. Recently your warehouse/delivery service has been horrible. Even after confirming that my parts were there they didn't ship for almost 2 weeks. Then I payed for overnight shipping and you still screwed it up. I hate to say it to you but I do look elsewhere for parts now.

months ago by Jonathan

Parts took over a month to get to me.

by Zachary

Fast, sweet, one stop shopping. These guys don't screw around! Got the parts I needed with no hassles.

months ago by Charlie

never will I use you ever again. One star is way too much to rate you.

by arnie