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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Overall experience was terrible. Placed an order of multiple items that arrived 2 months later. No communication after the first email that said some parts were not in stock and would ship when they arrive. So emailed asking where my order was and was told everything was now in stock and it would be shipped. Two weeks after that I recieved my order but it was missing a part. I emailed about the missing part and got a reply back that the part will be shipped soon. So no, I will not be ordering from Crowley marine again.
by Joel

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very happy to find the right part but not happy when the wrong part was sent to me. Now delaying my repair work even longer...
by john

90 Yamaha

Repair Difficulty:
Easy
Repair Time:
30 to 60 mins
Waited awhile for a out stock part but good to work with
by Jeffery

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
It’s been just about two months and still haven’t received all my parts. Sent emails regarding the parts and it takes 2 weeks for a reply. They had no problem charging my credit card in one day. The web site said that they had plenty of the parts in stock too. I understand that this is during the Covid time. But ordered a different part from a local dealer and had it in a week. They didn’t even offer a refund???? So here I wait no email regarding the part just a survey on there service. Lol
by Terry

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very bad. I have purchased some parts for 3 month ago and i still haven't got all the parts yet
by Rasmus

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Thomas

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered parts in August , received them In November after cancelling the order in September. I was lied to by customer service reps who said they “found” my Order and would ship it right out. Found another vendor... shipped what I needed in two days. These were not exotic parts...routine Yamaha parts
by John

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Order took a long time to get here because of vackirdered parts Was missing parts. Follow up on missyy if bf parts was excellent and they arrived quickly.
by Michael

Yamaha

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Wrong product shipped, but a phone call and all was fixed with correct product shipped out asap.
by Jeff
Problem fixed: Painting skeg
Spray, done

Yamaha 2HP

Repair Difficulty:
Hard
Repair Time:
2 to 4 hours
It took months to receive my order. I suspect it was because of the pandemic. I can accept that but unacceptable is the lack of updates and correspondence that my order would not arrive for several months.
by John
Problem fixed: Leaking carb. gas leaking.
I've not completed the repair. I purchased parts before the recent order. The first repair did not work. Likely my error because I lack a mechanic's e
xperience and knowledge. The most recent purchase from Crowley is to try again and with more parts getting updates.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Jon

Mercury/ Yamaha

Repair Difficulty:
Medium
Repair Time:
1 to 2 hours
The parts were right but it took three months to get them. It would really be bad had it been boating season here.
by peter

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Scott

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
This place is shit order my boat parts about 5 months ago with next day shipping and came 5 months later. Couldn’t get a hold of anyone and no one would email me back
by bradley

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Waited six months for a part that was listed as available. Numerous emails back and forth. Changing delivery dates. Never updated by Crowley!!! Finally gave up and had the parts they had delivered, cancelling the missing part. I will get my parts elsewhere next time.
by Paul

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Took forever to get, called after weeks of waiting and the patt was in. They did ship it after I called. The 3rd part never shipped out to me
by james

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Still waiting for response and refund for parts that never shipped. Very frustrating.
by Chris

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered parts online and paid for express shipping. I took my over 1 1/2 months to get my order. Customer service was very unresponsive to emails and no phone calls were being taken. Finally I received my order and I didn’t get everything. I will not buy from Crowley again...
by Randy

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Cameron

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
never will I use you ever again. One star is way too much to rate you.
by arnie