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Crowley Marine: serving boaters for over 50 years
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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very good customer service...
by Gavino

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
not good, first was they said parts were in stock,3 days later called and said some items were in stock. 10 days later wrong order was packed w my packing slip and sent to me.. 13 days later my order arrived.
by charles

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
It took too long (2 months) to receive the order, and when I finally got it, three parts were missing. But the missing parts were shipped to me quickly, so it's all good.
by John

1991 Johnson 150

Repair Difficulty:
Medium
Repair Time:
1 to 2 hours
I am totally satisficed. I was short one item. When I let Crowley know. They shipped the balance out the same day with express shipping. Well done.
by Danny
Problem fixed: I was getting a High Temp Alarm when I would push it a bit. This is after I had changed the Water Pump and was getting great pressured flow. So I decided to change out the temperatures switches (2) and the thermostats (2).
Unable to find time for repairs at this time. So, I'm not sure if I have made to correct diagnosis.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Dallas

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Roger

50 hp mercury

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Overall service was poor. The parts I order said they were in stock. Some of them were not in stock. I paid for expedited shipping, ordered my parts on Jan 24 and they arrived feb. 15th. Could not cancel my order online because my order was being gathered. I went down to my local marine shop( I should have done this sooner) and had my parts the next day!the parts they had to wait on were Mercury carb to intake gaskets. The same ones that fit hundreds of other motors. I will not give this company any more money!!!!
by Joseph

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
They withheld my package due to lack of merchandise then they tell me that it is ready, they do the shipment and 2 items were missing
by Leonel

1985 merc 35hp

Repair Difficulty:
Medium
Repair Time:
30 to 60 mins
Great. Fast shipping. OEM parts.
by JEFFREY
Problem fixed: Recoil rope broken. Guide pully worn
Take your time. Pre load recoil spring.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Everything was as expected. Perfect.
by Lynn

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Wayne

Yamaha 200

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
fast service and constant communications on shipping plus genuine part .
by David
Problem fixed: missing plug on lower case
plugged in the plug

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very pleased
by Steve

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Great! Good communication. Fast shipping!
by Carl

Yamaha 4hp

Repair Difficulty:
Easy
Repair Time:
More than 4 hours
I shop online with Crowley due to their ability to either stock the parts for my outboard engines or locate the parts. Crowley always keep me updated on when the parts will be shipped and allow me to track the shipment. I would definitely recommend Crowley Marine and I will continue to do business with them.
by Robert
Problem fixed: Water pump and head gasket.
This was my first time doing a head gasket on my outboard and it was challenging taking the engine pretty much completely apart with the exception of
the gears. I will have to wait until the spring in order to find out if my repair was a success.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Jacques

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very good..
by STEPHEN

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I placed an order in November of 2020, and I received it in February of 2021. Please don’t use the Chinese Virus as an excuse for this. Someone from Crowley Marine should have reached out to me regarding this delay.
by Charles

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Took forever to get, called after weeks of waiting and the patt was in. They did ship it after I called. The 3rd part never shipped out to me
by james

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
never will I use you ever again. One star is way too much to rate you.
by arnie