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Crowley Marine: serving boaters for over 50 years
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Latest Repair Stories and Reviews

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Here you can find real customer experiences, from shopping for parts to the actual repairs done with step by step instructions. We show all customer experiences, not just the good ones and are proud to have a 9.6 (out of 10) all time satisfaction rating.

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Very poor, order was delivered in an empty envelope. Contacted you right away and was told another would be shipped asap, never received it. Going to contact my bank and contest the charge. Don’t waste your time with trying to contact this company, they say one thing and do something else.
by Jason

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Samuli

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I still have not received the replacement part to be sent to replace the one shipped in error
by Richard

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Donald

Mercury Force 75hp

Repair Difficulty:
Easy
Repair Time:
1 to 2 hours
Price was phenomenal! Took 2 months to get parts due to one item being back ordered otherwise would rate 5 stars. Will definitely purchase here again.
by Christopher
Problem fixed: No water flow after hitting sandbar
Removed lower unit and replaced water pump impeller. Removed and replaced thermostat, seal and spring. Reassembled.

90 Hp Mercury

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Ordered over $600 in parts Sept. 10 2020. Had to open a case with paypal to get response. Finally partial order shipped Oct.15. Still waiting on remaining items. Very poor communication, slow shipping/processing. I will be finding another source for any future marine parts and supplies.
by Robert

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered parts two months ago. Once I contacted someone in the company after trying several times, I got part of my order, but not the rest. Still waiting on my parts.
by Jason

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Mark

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered parts in August , received them In November after cancelling the order in September. I was lied to by customer service reps who said they “found” my Order and would ship it right out. Found another vendor... shipped what I needed in two days. These were not exotic parts...routine Yamaha parts
by John

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Waited six months for a part that was listed as available. Numerous emails back and forth. Changing delivery dates. Never updated by Crowley!!! Finally gave up and had the parts they had delivered, cancelling the missing part. I will get my parts elsewhere next time.
by Paul

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Never got all of my order called guy that was on the other end didn't give a crap about me getting all of my order all he wanted was to refund. I want what I ordered it said it was in stock !!!!! Still haven't heard dam poor service
by David
Problem fixed:

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Still waiting for response and refund for parts that never shipped. Very frustrating.
by Chris

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Good
by David

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
I ordered parts online and paid for express shipping. I took my over 1 1/2 months to get my order. Customer service was very unresponsive to emails and no phone calls were being taken. Finally I received my order and I didn’t get everything. I will not buy from Crowley again...
by Randy

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Cameron

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
It’s been just about two months and still haven’t received all my parts. Sent emails regarding the parts and it takes 2 weeks for a reply. They had no problem charging my credit card in one day. The web site said that they had plenty of the parts in stock too. I understand that this is during the Covid time. But ordered a different part from a local dealer and had it in a week. They didn’t even offer a refund???? So here I wait no email regarding the part just a survey on there service. Lol
by Terry

90 Yamaha

Repair Difficulty:
Easy
Repair Time:
30 to 60 mins
Waited awhile for a out stock part but good to work with
months ago by Jeffery

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
by Thomas

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
Took forever to get, called after weeks of waiting and the patt was in. They did ship it after I called. The 3rd part never shipped out to me
by james

Order Review

Repair Difficulty:
Easy
Repair Time:
Less than 30 mins
never will I use you ever again. One star is way too much to rate you.
by arnie